Medical Imaging Systems Operations Manager

3 days ago

Birmingham, Alabama, United States Medical Imaging Systems Full time

Job Overview

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We are seeking a highly skilled Dispatcher to join our team at Medical Imaging Systems. As a key member of our operations team, you will be responsible for monitoring routes, updating call logs, and recording call information.

About the Role

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In this critical role, you will manage incoming orders for medical equipment, dispatch drivers for delivery, and pickup of equipment. You will coordinate the deployment of resources, such as equipment, or personnel, to fulfill service requests or respond to emergencies.

Responsibilities

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  1. Communication:

    You will be responsible for receiving incoming calls, emails, or other forms of communication from customers, vendors, or field personnel. You must effectively listen to the needs or concerns of the caller and provide timely and appropriate responses.

  2. Coordination:

    You will coordinate the deployment of resources, such as equipment, or personnel, to fulfill service requests or respond to emergencies. You assess the urgency of each situation and prioritize tasks accordingly.

  3. Scheduling:

    You will schedule appointments, deliveries, or service calls based on availability of resources and customer requirements. You must maintain accurate records of appointments and update schedules as needed.

  4. Documentation:

    You will maintain detailed records of all communication, transactions, and activities, including service requests, dispatch instructions, and updates on job status. Accurate documentation is essential for tracking progress, resolving disputes, and generating reports.

  5. Customer Service:

    You will serve as the primary point of contact for customers or vendors, providing assistance, answering questions, and addressing concerns in a professional and courteous manner. You strive to ensure customer satisfaction and maintain positive relationships.

  6. Multitasking:

    You often handle multiple tasks simultaneously, such as answering phone calls, dispatching, and updating records. You must be able to prioritize tasks effectively and manage your time efficiently.

  7. Technical Proficiency:

    You must be able to use specialized software, communication systems, or equipment to perform your duties. You should be comfortable with technology and willing to learn new tools or applications as needed.

  8. Teamwork:

    You collaborate closely with other team members, including technicians, supervisors, and administrative staff, to ensure smooth operations and efficient service delivery. Effective communication and collaboration are essential for success in this role.

Requirements and Skills

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  • Excellent Written and Verbal Communication Skills:

    You have excellent written and verbal communication skills, enabling you to communicate effectively with customers, vendors, and internal teams.

  • Strong Computer Skills and Knowledge of Microsoft Office:

    You possess strong computer skills and knowledge of Microsoft Office, allowing you to effectively use software and systems to manage daily tasks.

  • Ability to Multitask and Work in a Fast-Paced Environment:

    You are able to multitask and work in a fast-paced environment, prioritizing tasks and managing your time efficiently to meet deadlines.

  • Strong Customer Service Skills:

    You have strong customer service skills, providing exceptional support to customers, addressing their concerns, and ensuring their satisfaction.

  • Strong Organization Skills:

    You possess strong organization skills, maintaining accurate records, and ensuring seamless operations.

  • High Attention to Detail:

    You have high attention to detail, ensuring accuracy in documentation, scheduling, and communication.

  • Ability to Take Initiative and Get Things Done in a Timely Manner:

    You are able to take initiative and get things done in a timely manner, demonstrating proactivity and a results-driven approach.

What We Offer:

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  • Competitive Salary and Benefits Package:

    We offer a competitive salary and benefits package, providing financial stability and security.

  • Opportunities for Professional Development and Growth:

    We provide opportunities for professional development and growth, enabling you to advance your career and achieve your goals.

  • A Collaborative and Supportive Work Environment:

    We foster a collaborative and supportive work environment, promoting teamwork, open communication, and mutual respect.

Estimated Salary: $60,000 - $80,000 per year

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