Member Team Lead
4 weeks ago
As a Member Team Lead at Sam's Club, you will be responsible for assisting management with the supervision of associates in assigned areas of responsibility. This includes assigning duties, communicating goals and feedback, training associates on processes and procedures, and ensuring compliance with company policies and procedures. You will also be responsible for providing member service by acknowledging members and identifying their needs, assisting with purchasing decisions, and ensuring club pick up orders are filled. Additionally, you will oversee assigned areas of responsibility by handling claims and returns, zoning the area, and maintaining parking lot cleanliness.
Key Responsibilities
- Assist management with supervision of associates
- Communicate goals and feedback to associates
- Train associates on processes and procedures
- Ensure compliance with company policies and procedures
- Provide member service by acknowledging members and identifying their needs
- Assist with purchasing decisions
- Ensure club pick up orders are filled
- Oversee assigned areas of responsibility
- Handle claims and returns
- Zoning the area
- Maintain parking lot cleanliness
Requirements
- 6 months retail experience including operating front-end equipment
- 6 months customer service experience
- Must be 18 years of age or older
Preferred Qualifications
- Leading a front-end team
- Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
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