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Community Liaison
4 weeks ago
Community Liaison Role Overview
Care Synergy is seeking a skilled Community Liaison to join our team. As a Community Liaison, you will play a crucial role in building and maintaining customer relationships, leveraging those relationships to increase referral volume, extend length of stay, and expand market share in the community we serve.
Key Responsibilities
- Build effective relationships within assigned accounts, including Long-Term Care/Assisted Living facilities, physician offices, home health, and other partners to promote communication, problem-solving, and opportunities to position the affiliate as the preferred hospice, palliative, and home health care provider.
- Utilize and provide input with regards to marketing campaigns and associated tools to build brand awareness.
- Provide effective outreach and education to achieve strategic goals and maximize market potential. Keep detailed records of outreach activities and create a schedule of future actions.
- Cultivate new contacts and referral sources. Collaborate with Communication/Marketing and clinical teams to create marketing strategies to increase appropriate and timely referrals.
- Work with all key stakeholders to understand and address identified barriers to hospice, palliative, and home health referrals.
- Educate medical community on the benefits of hospice, palliative, and home health care for patients, family, and caregivers by attending community events, trade shows, and other public events as well as attendance at meetings and company functions.
- Assist with assessing our service delivery with referral sources through periodic surveys, utilizing report information, and conveying recommended changes to processes and programs as appropriate.
- Assist with obtaining Election of Benefits, as requested, to Hospice, Palliative care, and Home Health.
Requirements
- Minimum Education: High School Diploma. Some college required; Bachelor's degree in Marketing, Public Relations, or healthcare-related field preferred. Experience in lieu of education may be considered.
- Minimum Experience: Four to five (4-5) years' experience in marketing, sales, or healthcare relationship management.
- Required License: Valid Colorado state driver's license and current auto insurance.
Why Join Our Team?
Care Synergy is a nonprofit network of community-based hospice and palliative care organizations serving Colorado's Front Range and the Region's Largest Home Health, Hospice, and Palliative Care Network. We provide mission support services to better equip our affiliates to operate as distinct and independent organizations while working together to share best practices and serve more Coloradans along the Front Range.
What We Offer
- We value diversity, equity, and inclusion and know it matters for our team members and our patients. We provide welcoming, supportive, and inclusive care to our patients and a work environment where all team members feel respected and valued.
- We support a culture of work-life balance and provide team members with two, free, confidential, and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
- Low healthcare premiums: we have not increased our team member medical rates 4 out of the last 5 years.
- Employer pays over 90% of employee medical premium in some plans.
- Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000.
- Healthcare Benefits are effective on the 1st of the month following date of hire.
- Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): 18 days in the first year for FT team members.
- Seven Paid Holidays with an additional Floating Holiday.
- 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation.
- Company-Paid Life and AD&D Insurance.
- Career & Logo wear.
- Education Reimbursement Program.
- Clinical Career Ladders.
- Certification Pay.
- Generous Discover-a-Star Team Member Referral Program.
- Team Member Service Awards.
- Early Wage Access.
- Legal and Identity Protection.
- Robust Leadership Development Training Programs.
