Principal Field Applications Engineer

4 weeks ago

New York, New York, United States Super Micro Computer Full time
About Supermicro

Supermicro is a leading provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.

We are a Top Tier company with a strong presence in the Silicon Valley Top 50 technology firms. Our global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join our team.

Job Summary

The Principal Field Applications Engineer will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market.

The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible.

Customer and solution focus, are two key factors for this position, as well as business continuity and support.

Essential Duties and Responsibilities
  • Recruits, leads and mentors team of FAE's in support of revenue growth at all assigned accounts
  • Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
  • Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
  • Provides technical leadership in Pre-Sales and oversee implementation of such solutions
  • Effectively engage with C-level technical customers, gain and maintain trust
  • Highly technical problem solver who understands system architecture, hardware and software interaction
  • Should possess basic HW debug skills
  • Manage and leads product HW and SW engineers during product development
  • Manage and leads teams during investigation and resolution of problems in the field
  • Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
  • Develop and review systems solutions, technical bid responses and presentations
  • Work cross-department to ensure customer satisfaction and timely resolution of issues
  • Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
  • Ability to present the corporate brand, product messaging and solutions to customers
  • Visit on-site facilities and operations to enable solution integration and issue resolution
Qualifications
  • Bachelors' or Masters' degree in engineering discipline; computer science, computer engineering and electrical engineering preferred
  • Excellent communication skills and business sense required
  • Minimum 15 year related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
  • Strong background and experience with x86-based server architecture
  • Solid HW system expertise and diagnostics skills
  • Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
  • Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
  • Individual must be able to work effectively in a high pressure environment
Salary Range

$171,000 - $199,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.

In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

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