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Administrative Operations Manager
2 weeks ago
We are seeking an experienced Hotel Administrative Coordinator to join our team at Western States Lodging & Management. In this role, you will be responsible for providing exceptional administrative support to our hotel operations.
About Us
Western States Lodging & Management is a company that values relationships and community. We develop, build, and manage hotels, senior living communities, multi-family housing, and conference centers. Our associates strive to make meaningful connections with each other, our customers, and our business partners.
Key Responsibilities
* Answer calls, field questions, address concerns, and set up appointments for meetings or interviews
* Handle important emails and in-person queries, assisting visitors and responding to requests
* Prepare agendas, take meeting minutes, and track follow-up actions
* Store essential reports and organize documents for licenses or property transactions
* Work on internal projects, manage expense reports, and assist with travel arrangements when needed
Requirements
* Associate or bachelor's degree
* Experience in the hotel industry and a support or administrative role
* Experience with hospitality software preferred (e.g., ProfitSword, TimeStar)
* Proficiency in Microsoft Office Suite
* Strong organizational skills with the ability to multitask and prioritize tasks
* Excellent communication skills, both written and verbal, with a personal touch and 'mind the store' mentality
* Attention to detail and accuracy in data entry and record-keeping
* Knowledge of general office practices, procedures, software, and equipment, with the ability to learn new computer programs
* Excellent customer service skills
* Ability to establish and maintain effective working relationships with employees, clients, and the public
* Ability to work independently and collaborate effectively with a team
* Ability to manage and prioritize multiple projects at a time
Benefits
* Medical
* Dental
* 401(k)
* Hotel discounts