Hotel Houseperson

We are seeking a highly motivated and detail-oriented Hotel Houseperson to join our team. As a Hotel Houseperson, you will be responsible for providing exceptional customer service and ensuring the cleanliness and upkeep of hotel rooms according to established standards.

• Provide superior customer service and positively impact interactions with customers and employees.
• Perform cleaning in all rooms, hallways, vending areas, guest landings, stairwells, service landings, and maid closets according to established standards.
• Remove used laundry and trash from rooms.
• Assist guests with questions or problems and ensure guest satisfaction.
• Perform work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer service standards.
• Report hotel room facility problems related to structure, equipment, and plumbing to the dispatcher.
• Ensure that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed.
• Ensure the 3-month rotation of the mattresses, drapes, and furniture is completed.
• Assist in department projects as needed.
• Ensure the maid closets are maintained clean and organized.
• Assist in cleaning rooms as needed.
• Ability to verify orders arriving to ensure the full order was delivered.
• Ensure a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.

• This position operates in a working environment that is subject to varying noise levels, crowds, smoke, and ozone machines, the severity of which depends upon business volume.
• Ability to communicate effectively with guests as well as all levels of employees.
• Ability to clean rooms and replenish soft and hard supplies.
• Ability to effectively and efficiently move from floor to floor as needed.
• Ability to communicate via a radio or phone.
• This position requires physical mobility and the ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed.
• Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
• Must have flexible availability, especially on weekends.
• Must be at least 18 years of age.