Operations Director
1 week ago
Wes Carver Electric is a leading provider of residential electrical services, specializing in the delivery of high-quality electrical solutions to homeowners. We pride ourselves on our commitment to excellence and customer satisfaction.
Job Summary
The Operations Manager will play a critical role in overseeing and optimizing our operational processes to ensure efficiency, effectiveness, and exceptional service delivery. This is a key position on our Leadership Team, requiring a self-motivated, autonomous, and results-driven individual.
Responsibilities
- Operational Strategy: Develop and implement strategic plans to streamline operational processes and improve overall efficiency.
- Team Management: Lead and motivate a team of technicians and administrative staff to ensure productivity, quality of work, and adherence to company policies and procedures.
- Project Management: Oversee the planning, execution, and completion of strategic projects, ensuring they are delivered on time, within budget, and to the satisfaction of our leadership team.
- Resource Allocation: Manage the allocation of resources, including personnel, equipment, trucks, and materials, to optimize productivity and minimize waste.
- Scheduling: Maintain and improve upon efficient scheduling systems to ensure timely deployment of resources and completion of service requests.
- Quality Control: Implement and monitor quality control measures to uphold the highest standards of workmanship and customer satisfaction.
- Vendor and Supplier Management: Establish and maintain relationships with vendors and suppliers to ensure timely delivery of goods and services and negotiate favorable terms and pricing.
- Training & Development: Lead ongoing training programs for existing team members and new team members.
- Recruiting: Assist in the recruiting, interviewing, and selection of a variety of new team members.
- Continuous Improvement: Identify areas for improvement within the operations and implement initiatives to enhance efficiency, productivity, and customer satisfaction.
- Proven experience and successful track record in operations management, preferably in the home services industry.
- Strong leadership and team management skills, with the ability to motivate and inspire others.
- Excellent organizational and problem-solving abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in project management software and Microsoft Office Suite. Service Titan experience is a plus but not required.
- Ability to work effectively under pressure and meet tight deadlines.
- Must be flexible and able to work comfortably in a fast-paced environment while maintaining constant focus on excellent delivery.
- Possess personal qualities of integrity, credibility, and commitment to corporate mission.
- Travel to office locations and clients, as necessary, some out-of-the-area and overnight travel may be expected.
Wes Carver Electric offers a competitive base salary, total rewards package, and opportunities for professional development and advancement.
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