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Nursing Home Concierge

2 months ago

Freeport, Maine, United States Meadowbrook Care Center Full time
Job Summary

We are seeking a highly motivated and energetic individual to join our team as a Nursing Home Concierge at Meadowbrook Care Center. As a resident advocate, you will play a vital role in ensuring the smooth functioning of our unit and providing exceptional customer service to our residents and their families.

Key Responsibilities
  • Conduct thorough room checks prior to resident admissions to ensure a clean and welcoming environment.
  • Welcome new residents and escort them to their rooms, providing a warm and personalized introduction.
  • Communicate with family members to keep them informed of their loved one's arrival and provide a point of contact for any questions or concerns.
  • Act as an advocate for residents and families, addressing their needs and concerns in a timely and professional manner.
  • Assist with lunch service, including serving coffee, placing bibs, and delivering trays, to ensure a seamless dining experience.
  • Conduct customer service feedback surveys to identify areas for improvement and enhance the quality of care for our residents.
  • Respond promptly to call bells and report any issues to the unit supervisor and administration.
  • Provide exceptional customer service, answering telephone calls, taking messages, and reporting requests to the appropriate staff members.
  • Promote positive teamwork and collaboration with colleagues and across departmental lines.
Requirements

To be successful in this role, you will need:

  • Excellent interpersonal and customer service skills.
  • High motivation and energy, with a friendly and responsible demeanor.
  • Experience working with the elderly and disabled, with a preference for a background in healthcare or a related field.
Physical Requirements

This role requires the ability to walk the corridors of our facility and lift up to 15 pounds at times.

Work Schedule

This position is available on a part-time basis, with the following schedule:

  • Sunday: 10am-6pm
  • Monday: 3pm-8pm
  • Tuesday: 4pm-8pm
  • Wednesday: 11am-7pm
  • Thursday: 10am-6pm