Customer Experience Lead Job

5 days ago


Bronx, New York, United States Carter's Full time

**Leadership Opportunity**

We're seeking an experienced sales and service manager to lead our team and drive sales growth. As a key member of our leadership team, you'll be responsible for delivering exceptional customer experiences, managing store operations, and fostering a positive and inclusive store environment.

About Carter's

Carter's, Inc. is a leading North American apparel retailer exclusively for babies and young children. Our brands, including Carter's, OshKosh B'gosh, Skip Hop, and Little Planet, are well-known for providing quality products that meet the needs of growing families.

Key Responsibilities

  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead by example, demonstrating a commitment to delivering exceptional customer experiences and driving sales growth.
  • Manage store operations, including inventory management, visual merchandising, and asset protection.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Provide ongoing coaching and feedback to team members to ensure they have the tools and support needed to succeed.

Requirements

  • A high school diploma or equivalent required; bachelor's degree preferred.
  • 2+ years of retail experience, preferably in a leadership role.
  • Proven track record of delivering exceptional customer experiences and driving sales growth.
  • Strong communication and interpersonal skills, with ability to work effectively in a team environment.
  • Ability to lift 40 pounds, stand for extended periods, and adapt to changing priorities.

What We Offer

Carter's is committed to creating a positive and supportive work environment. As a member of our team, you'll enjoy:

  • A competitive hourly rate ($19.25-$23.25 per hour).
  • Benefits package, including health insurance, paid time off, and parental leave.
  • Ongoing training and development opportunities to support your career growth.
  • A collaborative and inclusive work culture that values diversity and inclusion.
  • The opportunity to make a meaningful impact on the lives of our customers and their families.


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