DSW Store Lead Part-Time
1 month ago
The Lead Store Associate plays a crucial role in assisting store management in driving sales and results. This position requires a strong understanding of company values and a commitment to demonstrating behaviors that align with them. The successful candidate will partner with the management team to prioritize store activities, focusing on in-store customer experience, inventory management, and cashwrap efficiency. They will also promote a positive work environment and execute operational processes in compliance with company standards and policies.
Key Responsibilities- Maintain a high level of customer service by modeling CEL behaviors, redirecting associate behaviors, and responding to customer requests and feedback with a sense of urgency.
- Ensure customers have a positive experience by maintaining DSW store standards, completing daily open/close tasks, and ensuring all associates are providing the benefits of the DSW loyalty program to every customer.
- Meet metric-based goals by reviewing, understanding, and clearly communicating daily/weekly/monthly goals, and able to clearly communicate business trends to SM/ML.
- Review daily communication, plan and assign tasks throughout the day, and follow through with required actions.
- Perform other duties as assigned by the Store Manager or other leader.
- Minimum 2 years retail experience
- Minimum high school graduate or equivalent
Designer Brands Inc. is one of North America's largest designers, producers, and retailers of footwear and accessories. We operate a portfolio of retail concepts in more than 640 locations under the DSW Designer Shoe Warehouse and the shoe co. brands. Our mission is to empower associates and build strong teams poised to disrupt the retail and footwear landscape through positive change.
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