Surgical Counselor

As a Surgical Counselor with Midwest Vision Partners, you will play a vital role in providing exceptional patient care and creating a memorable experience for our patients.

The incumbent will accurately and professionally explain the physician's diagnosis, the surgical procedure, and the expected results to each surgical patient and, as appropriate, to their families through verbal instruction, brochures, pamphlets, and video.

The Surgical Counselor will handle all surgery scheduling processes and advise patients on financial obligations, including the establishment of payment plans.

Key Responsibilities:

• Prepare medical charts for surgical evaluations performed by our physicians at practices throughout the local area
• Travel with the physician to all locations, including referring physician offices
• Educate patients on the newest technologies and advancements in the field of cataract surgery
• Obtain any prior approvals or authorizations needed from insurance companies
• Schedule all patient surgeries and pre-operative and post-operative appointments, including appointments with the patient's primary care physician, optometrist, and surgery center
• Prepare and organize surgery charts and mailing any necessary paperwork
• Inform patients of any pre-admission testing (labs, EKG, etc.), what is expected day of surgery, answer any pre-surgical questions, and inform of follow-up care
• Answer all telephone inquiries from patients and primary care physicians regarding surgery or other concerns
• Verify medical benefits for surgery and injections
• Discuss benefits and costs of non-covered benefits with patients. Secure any out-of-pocket financial requirements from patients
• Complete consent and other necessary forms for surgery
• Interface with Billing Department as needed
• Relay all surgical booking forms and charts to the surgery center in a timely manner
• Maintain a professional relationship with referring physicians from neighboring communities
• Perform other duties as assigned

Requirements:

• High school diploma or GED
• Demonstrated customer service skills
• Excellent written and verbal communication skills
• Previous ophthalmology or healthcare experience
• Highly motivated, detail-oriented, and organized
• Able to multi-task and meet deadlines
• Willing to travel to multiple, local offices

What You Will Receive:

• Competitive wages
• Robust benefit package including medical, dental, life, and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company-paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose, and Progress
• Inspirational culture