IHC Supervisor

The Korean Women's Association (KWA) is an equal opportunity employer. We strive to create a diverse and inclusive work environment that values and respects all individuals.

We are seeking a highly skilled and experienced IHC Supervisor to join our team. The successful candidate will be responsible for supervising, coordinating, and managing daily activities of In-Home Care Clients and Caregivers. This role requires excellent interpersonal and communication skills, as well as the ability to work independently and cooperatively with others.

• Supervise and coordinate daily activities of In-Home Care Clients and Caregivers
• Maintain regular contact with clients and caregivers to ensure superior service delivery and responsiveness to client needs
• Conduct client initial, 6-month, and yearly evaluations/home visits according to organizational policies and procedures
• Manage and maintain client case files according to regulation and organization policy
• Participate in external and internal auditing practices as requested
• Assist in hiring decisions regarding open IHC caregiver positions
• Schedule Caregivers and assign to clients
• Supervise Caregivers assigned to clients
• Complete performance evaluations for Caregivers according to organizational policy
• Assist in marketing for caregivers as needed with Administrative Assistants
• Maintain a standby name list for available substitute Caregivers
• Resolve all complaints, incidents, and/or issues as directed by regional manager
• Report, investigate, and complete required documentation for workplace accidents in accordance with organizational policies and procedures
• Report all unusual occurrences regarding client care to Regional Manager
• Process disciplinary action with caregivers where appropriate in conjunction with regional manager and Human Resources
• Process Caregivers electronic timekeeping for payroll in a timely manner
• Ensure compliance with Electronic Visit Verification
• Make emergency arrangements for clients, including notifying AAA Case Manager and others as required
• Correspond and communicate as necessary with DSHS Case Management and clients
• Participate in IHC phone rotation program in their region
• Perform other duties as assigned

• Satisfactorily pass criminal history and reference checks
• Valid/current driver's license and auto insurance required if driving
• Excellent interpersonal and communication skills
• Good time management and organizational skills
• Ability to work independently and cooperatively with others
• Proficient in MS Office Suite, e.g. PowerPoint, Excel, WORD, etc.

• High school diploma, GED, or foreign equivalent required
• Some college preferred
• Demonstrated ability to supervise staff
• Experience providing services to the elderly and/or people with disabilities preferred

• Ability to work in an office environment
• Ability to travel to different locations
• Work involves sitting most of the time, but may involve walking, standing, bending, reaching, twisting, and traveling

• Ability to apply principles of logical thinking, to define problems
• Ability to interpret a variety of instructions furnished in written, verbal, diagrammatic, or schedule form
• Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of the position
• Clarity of vision at 20 inches or less, up to 20 feet or more

Note: The requirements for this position are indicative of the physical and mental capacities needed to satisfactorily perform the duties for the position. Reasonable accommodations, as required by the Americans with Disabilities Act, will be granted wherever possible.

The above job description is not comprehensive. The job responsibilities may include other duties. This job description also does not constitute an employment agreement between KWA and the employee. KWA may change the job duties as it determines to be necessary or useful to meet its needs.