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Patient Services Coordinator

2 months ago

Carlisle, Pennsylvania, United States UPMC Full time
{"Job Title": "Patient Services Representative", "Job Summary": "

At UPMC, we are committed to delivering exceptional patient care and service. As a Patient Services Representative, you will play a vital role in ensuring that our patients receive the highest level of service and support.

Key Responsibilities:
  • Provide clear and understandable instructions to patients to help them navigate the healthcare system.
  • Assist with administrative duties, including scanning medical records and faxing.
  • Guide patients through the use of self-arrival technology or check-in patients at the desk, depending on their preference.
  • Schedule or connect patients to resources for ancillary services at checkout.
  • Understand the principles of service recovery and take appropriate action to recover from service that does not meet expectations.
  • Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
  • Obtain signatures from patients or family members for consent to treatment and financial responsibility, following HIPAA rules and regulations.
  • Confirm and/or update patient registration information at checkout.
  • Appropriately distribute and triage phone calls to other areas and/or clinical providers.
  • Schedule follow-up appointments within the practice at checkout.
Requirements:
  • High school graduate or equivalent required.
  • Experience with personal computer-based applications, office equipment, and proficient typing skills preferred.
  • Two years of experience in a medical, billing, fiscal, or customer service function preferred.
  • Knowledge of medical terminology preferred.
  • Prior experience with Medipac, Epic, or other health records systems preferred.
About UPMC:

UPMC is an equal opportunity employer/disability/veteran.