Pharmacy Quality Assurance Specialist
4 weeks ago
SpecialtyRx, Inc. is seeking a highly skilled Quality Assurance Representative with pharmacy technician experience to join our team in Ridgefield Park, NJ. As a Quality Assurance Representative, you will be responsible for investigating and resolving issues related to pharmacy operations, maintaining accurate facility information, and communicating with department heads and supervisors.
Key Responsibilities:
- Investigate and provide detailed information to account executives regarding issues via Mediprocity, email, phone call, etc.
- Maintain accurate facility information, including facility lists and backup lists.
- Complete occurrence reports on recurring issues to be evaluated by the QA Manager/Compliance Officer and shared with other necessary department heads.
- Identify trends in facility-related complaints to assist in internal pharmacy resolutions.
- Communicate with department heads and supervisors to assist in delivering specifically requested items.
- Handle emails and phone calls directly from facility administration.
- Annual updating of house stock and MD lists for accuracy.
- Other tasks as assigned by the QA Manager.
Requirements:
- Experience in long-term care pharmacy and customer service preferred.
- Courteous and polite phone skills.
- Computer literate.
- Detail-oriented and organized.
- Ability to multitask.
- Excellent verbal and written communication skills.
- Ability to think critically and solve problems efficiently.
EEO Statement: SpecialtyRx, Inc. is fully committed to employing a diverse workforce and recruits and retains talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.
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