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Event Operations Specialist
2 months ago
Branch & Bird is seeking a dedicated Event Operations Specialist to join our team at the forefront of event management. This role is essential in ensuring that our guests receive an exceptional experience during their time with us.
Key Responsibilities:
- Welcome and acknowledge all guests upon arrival.
- Consult with the Event Manager or designated lead for specific instructions regarding event functions and assignments.
- Deliver menu items to guests promptly and courteously, aligning service with the event schedule.
- Clear the event space of all items post-event and ensure proper storage.
- Accurately take, enter, and deliver food and beverage orders.
- Prepare and replenish beverages, including coffee and tea, and set up condiments as needed.
- Maintain cleanliness in the service area, including washing glassware and separating utensils.
- Adhere to cleanliness standards throughout service, ensuring a tidy and organized work environment.
- Possess comprehensive knowledge of the event layout, including table arrangements and room capacity.
- Understand and anticipate guest service needs, responding promptly to inquiries.
- Address guest complaints effectively, ensuring satisfaction.
- Reset work areas and tables according to established standards.
- Complete additional administrative tasks as required.
- Stay informed about scheduled activities and events.
Qualifications:
- Prior experience in event or restaurant service is required.
- Must be at least 18 years of age.
- High School Diploma or equivalent is necessary.
- TABC Certification and Food Handlers Certification are required.
- A passion for delivering outstanding guest experiences is essential.
- Exceptional attention to detail and organizational skills are a must.
- Flexibility to work evenings, weekends, and holidays is required.
- Ability to lift, push, or pull up to 50 lbs is necessary.
We look forward to welcoming a new member who is committed to excellence in event service.