Veterinary Receptionist

Join Our Team at Prospect Veterinary Hospital

We are seeking a compassionate and skilled Client Service Representative to join our team at Prospect Veterinary Hospital in Prospect, CT. As a Client Service Representative, you will be the first point of contact for our clients and will play a vital role in providing exceptional customer service and ensuring a positive experience for our patients and their owners.

Responsibilities:

• Answer telephone calls and respond to client inquiries in a professional and friendly manner
• Prepare patient files and maintain accurate medical records
• Receive and relay client correspondence and updates client financial records
• Answer client's inquiries about basic animal care questions and routine procedures
• Educate clients on over-the-counter products such as flea and tick preventions
• Admit patients and handle medical records entries accurately
• Prepare client invoices for services performed
• Handle payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Benefits:

• Competitive pay with medical, dental, and vision insurance coverage
• 401K with 100% company match of up to 3%, and a 50% match for the 4th and 5th%
• Generous paid time off to help you achieve your purr-fect balance
• Employee Ruff-erral Program
• Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
• Accident and critical illness insurance
• Bonding leave enhanced maternity benefit
• Flexible Spending Account (FSA) and Health Saving Account (HSA)
• Continuing education yearly allowance for skills development
• Certification fees reimbursement (eligible employees only)
• Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products
• Pet Diagnostics: Discounts on reference lab testing
• Pet Food: Discounts on Purina pet foods

Requirements:

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

---