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Wound Care Clinical Operations Manager
2 months ago
We are seeking a highly skilled and experienced Clinical Program Director to lead our Wound Care Program and drive strategic growth. As a key member of our team, you will be responsible for managing day-to-day center operations, staff management, financial management, quality/performance improvement, community education, and clinical functions oversight.
Key Responsibilities- Manage Center Operations
- Oversee the day-to-day management of outpatient clinics and other wound care continuum programs.
- Assess current clinic flows, processes, and procedures, and develop best practices to improve outcomes.
- Work with hospital and company personnel to ensure availability of resources, supplies, equipment, and services.
- Prioritize responsibilities and direct the work of clinical staff and non-clinical staff.
- Manage Direct Reports
- Interview, hire, motivate, coach, counsel, and conduct performance reviews for direct reports.
- Perform Financial Management
- Manage and coordinate revenue cycles for Healogics and hospital partners.
- Stay current with reimbursement changes and provide updates and education as needed.
- Review key financial reports, identify trends, and develop plans to implement best practices.
- Manage Community Education/Marketing Functions
- Work with hospital and Healogics marketing departments to establish strategic marketing plans.
- Develop a systematic approach to build customer relationships and increase Wound Care Center referrals.
- Maintain and update lists of physician practices and visit them to provide awareness of the Wound Care Center program.
- Manage Quality/Performance Improvement Functions
- Implement and manage a continuous Wound Care Center Performance Improvement Program.
- Participate in hospital committees and ensure timely and accurate documentation in patient records and outcomes databases.
- Manage Clinical Functions
- Coordinate clinical activities and direct the work of clinical staff.
- Partner with medical directors to review clinical practices and implement quality improvement initiatives.
- Manage Relationships
- Maintain excellent relationships with hospital clients and understand their needs, goals, and objectives.
- Build and develop effective working relationships with wound care program providers, clinical and support staff.
- Current Registered Nurse (RN) license.
- Bachelor's degree in Business Administration, Healthcare Administration, Nursing, or related field preferred.
- 1 year of marketing/community education experience in the healthcare industry or clinical operations experience.
- Management experience preferred.
- Demonstrated competency in BLS (Basic Life Support).
- Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations.
- Proficient in Microsoft Office Suite.
- Strong interpersonal, verbal, and written communication skills.
- Strong analytical and quantitative skills.
- Ability to work with Healogics and hospital management.
This position requires a normal office environment, primarily indoors, with exposure to hazards, mechanical equipment, and proximity to moving objects.
