Insurance Customer Service Associate

4 weeks ago


Wendell, Massachusetts, United States Becky Mitchiner - State Farm Agent Full time
POSITION OVERVIEW:
As a Client Engagement Specialist at Becky Mitchiner - State Farm Agent, you will play a pivotal role in delivering outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable asset to our team. You will have the opportunity to grow your career while addressing client inquiries, collaborating with fellow agency members, and proactively meeting the needs of the community you serve.

We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek in our team members. We foresee ample opportunities for internal advancement for those who are particularly motivated and sales-oriented.

KEY RESPONSIBILITIES:
  • Build and maintain strong relationships with clients, ensuring follow-up as necessary.
  • Deliver timely, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
  • Utilize effective communication skills to meet client needs efficiently while fostering business growth.
REQUIREMENTS:
  • Ability to connect with clients, respond to their inquiries, and foresee their needs.
  • Strong communication skills to assist clients and collaborate with other agency personnel.
  • Proactive approach to problem-solving.
  • Bilingual candidates, particularly those fluent in Spanish, are preferred.
OFFERINGS:
  • Competitive hourly wage with commission and bonus opportunities.
  • Potential for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.


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