Tech Support Assistant
1 month ago
Job Title: Tech Help Student Assistant
Department: The Help Center
Job Description/Duties:
The Help Center at SUNY Cortland is seeking a student assistant to provide technical support to our campus community. As a student help desk technician, you will be responsible for troubleshooting and resolving technical issues related to computer hardware and software, as well as providing assistance with Microsoft Office applications and mobile device configuration.
Days/Hours Needed:
Monday to Thursday 7:45 a.m. to 8 p.m., Friday 7:45 a.m. to 5 p.m., Saturday 10 a.m. to 4 p.m., Sunday Noon to 8 p.m.
Campus Location/Bldg: The Help Center/Memorial Library
Required Qualifications:
- Must be a current SUNY Cortland student
- Eagerness to provide customers with technology help
- Willingness to learn new technologies
- Good written and verbal communications skills
Preferred Qualifications:
- Experience troubleshooting issues on PCs or Apple computers
- Experience troubleshooting issues on smartphones
- Experience using SUNY Cortland web-based applications (i.e., Outlook Web Access email, Microsoft Office 365, Brightspace, Blackboard, and myRedDragon)
- Intermediate or advanced knowledge of PC and/or Apple Computers
- Intermediate or advanced knowledge of iPhone (iOS), Android, and/or other smart phones/tablets
- Experience working with multiple web browsers
- Experience with troubleshooting network connectivity issues
- Experience using Microsoft Office Suite (i.e. Word, Excel, PowerPoint)
Salary Grade: B
Salary: $15.50/hr
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