Support Services Associate
6 days ago
Career Development Opportunities
We offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading. Our values of integrity, accountability, teamwork, passion for service, and business insight guide our pursuit of providing a safe and rewarding environment for our employees.
Key Accountabilities
- Serve as the primary point of contact between customers and internal teams, processing customer communication daily via phone, email, and text.
- Engage with production facilities on customer orders and deliveries, ensuring internal and external customer satisfaction.
- Resolve customer product or service problems, clarifying complaints and determining solutions.
Requirements
- Prior successful industry customer service experience and/or inside sales experience.
- Strong interpersonal and communication skills, both verbal and written.
- Strong attention to detail, problem-solving, prioritization, time management, and organizational skills.
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