Partner Solutions Specialist

4 weeks ago

Virginia Beach, Virginia, United States Stride Full time
Job Summary

The Partner Solutions Specialist will play a key role in supporting successful relationships with our district partners. This individual will work closely with internal departments to improve client support, enhance client satisfaction, and support sales targets. Key responsibilities include partnering with Partner Solutions Managers to ensure client needs are met, developing open and effective channels of communication, and coordinating internal projects to increase client satisfaction.

Key Responsibilities
  • Partner with Partner Solutions Managers to ensure client needs are met and student and program outcomes are prioritized.
  • Develop open and effective channels of communication with the appropriate point(s) of contact.
  • Coordinate internal projects and determine the best utilization of resources to increase client satisfaction.
  • Conduct analysis of key data to enhance the program and provide consultative suggestions to clients.
  • Monitor program outcomes and provide creative, proactive recommendations to Partner Solutions Managers.
  • Coordinate with Partner Solutions Manager (PSM) and internal training team to provide sessions to help new families transition to online learning.
  • Coordinate Learning Academy's resources with PSM to ensure client experiences seamless service delivery.
  • Ensure a smooth transition for the complex onboarding of Learning Solutions services post sale.
  • Offer a superior client experience, to include proactively addressing issues, and providing high-level recommendations for unique clients.
  • Provide regular updates to clients on the progress of client service projects and campaigns that directly affect each client.
  • Understand technical issues and determine the best resources for remediation.
  • Research and evaluate data related to academic success, attendance, or other areas of risk.
  • Provide ongoing student enrollment support.
  • Prescribe actions plans and goals to help support student achievement and retention.
  • Provide cross-functional project support as assigned by supervisor for departments associated with Learning Academy.
Requirements
  • 1-2 years of related experience.
  • Ability to interact with a diverse customer base.
  • Knowledge of the K-12 education industry.
  • Familiarity with education technology and online learning solutions.
  • Strong interpersonal, communication, and presentation skills.
  • Team-oriented with an ability to work effectively across the organization to solve complex issues.
  • Ability to work autonomously and to demonstrate strong time management and organization skills.
  • Ability to manage competing priorities in a results-oriented atmosphere while demonstrating resilience.
  • Ability to exercise and develop negotiation skills to renew and grow existing business.
  • Ability to respond appropriately to feedback, mentoring, and coaching.
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Project); Web proficiency.
  • Ability to travel up to 25% of the time.
  • Ability to clear required background check.
Preferred Qualifications
  • Bachelor's degree.
  • Three (3) or more years of educational experience and/or EdTech SAAS.
  • Familiarity with sales development.
  • Prior experience using the Salesforce platform.

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