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Customer Engagement Associate

2 months ago

Oklahoma City, Oklahoma, United States Kontoor Brands Full time

About Us:

Kontoor Brands, Inc. is the parent organization of renowned labels such as Wrangler, Lee, and Rock & Republic, operating manufacturing facilities in Mexico and Nicaragua. With over 140 retail locations worldwide, our company employs more than 15,000 individuals across 65 countries, with our global headquarters situated in Greensboro, North Carolina, and regional offices in Geneva and Hong Kong.

Position Overview:

The Sales Associate plays a vital role in supporting daily operations, enhancing customer interactions, and maintaining merchandising standards within the store. This role is ideal for individuals who excel in creating a friendly and inviting shopping atmosphere, fostering genuine and inspiring connections with customers. Sales Associates are encouraged to prioritize customer satisfaction and are passionate about promoting brand loyalty.

Key Responsibilities:

Customer Experience:

  • Demonstrates enthusiasm for the brand by wearing company products and showcasing a passion for Lee and Wrangler items.
  • Welcomes every customer warmly.
  • Engages with customers on the sales floor by asking insightful questions.
  • Assists customers in fitting rooms to enhance their shopping experience.
  • Recommends products tailored to customers' needs.

Operational Excellence:

  • Adheres to all company policies and procedures.
  • Responds promptly to any customer or associate injuries, reporting them to the manager on duty.

Visual Presentation:

  • Follows visual merchandising guidelines to maintain store standards.

Store Environment:

  • Respects the diverse backgrounds and experiences of all individuals, upholding the values of Kontoor Brands.
  • Encourages a culture of creativity and participation by sharing best practices.
  • Actively seeks sustainable practices and acknowledges the store's environmental impact.
  • Embraces a culture of positivity and adaptability, ready to implement changes as directed by management.

Qualifications:

  • Strong communication skills.
  • Positive attitude with a focus on customer satisfaction.
  • Previous experience in retail or customer service is preferred but not mandatory.
  • Able to collaborate with a team to achieve sales goals.
  • Comfortable initiating conversations with customers.
  • Committed to delivering exceptional customer service in a retail setting.
  • Willingness to work a flexible schedule, including weekends, evenings, and holidays.

Physical Requirements:

  • Proficient in using office equipment and technology (e.g., computers, phones, copiers, scanners).
  • Minimal travel required (less than 10%).
  • Ability to stand for extended periods during scheduled shifts.
  • Capable of lifting and maneuvering items weighing up to 50 lbs. occasionally.
  • Involves bending, stooping, reaching, and climbing to assist customers and manage merchandise.

Compensation and Benefits:

  • Hourly compensation ranges from $11.00 to $15.00.
  • 401(k) plan with company matching.
  • Employee assistance programs.
  • Discounts on company products.
  • Flexible scheduling options.

Why Choose Kontoor Brands?

At Kontoor, we provide a comprehensive benefits package designed to meet your lifestyle needs. Our commitment to employee wellbeing ensures that you can bring your best self to work. We offer resources that support your physical, emotional, social, and financial health, along with benefits such as apparel discounts. Additionally, we provide four weeks of Paid Parental Leave for eligible new parents, Flexible Fridays, and tuition reimbursement.

Diversity and Inclusion Commitment:

At Kontoor, we recognize that diversity and inclusion are essential to fostering a culture that empowers our employees. We are dedicated to creating a high-performing global workforce that values individual uniqueness while leveraging collaborative talents. Our goal is to cultivate an equitable environment that attracts and promotes a diverse workforce, ensuring all employees feel comfortable bringing their authentic selves to work.