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Cloud Infrastructure Engineer

2 months ago

San Francisco California, United States City and County of San Francisco Full time

Job Summary

The City and County of San Francisco's Department of Technology is seeking an experienced Cloud Engineer to join our team. As a Cloud Engineer, you will play a critical role in designing, developing, and maintaining commercial cloud infrastructure for multiple city departments.

Key Responsibilities

  • Collaborate with the cloud team to support the development and maintenance of secure, scalable, and available commercial cloud infrastructure.
  • Provide input and assistance in developing city commercial cloud services tailored for different city departments and applications.
  • Consult with and advise business partners on the best use, efficiencies, and economies of cloud technologies.
  • Participate in the creation, operation, and maintenance of cloud-native solutions for feature enhancements, ensuring both speed and reliability.
  • Collaborate with city development, applications, operations, and security teams to ensure solutions meet functional and non-functional requirements.
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
  • Participate in implementing operations monitoring and alerting systems to identify and address issues proactively.
  • Implement and maintain operations monitoring and alerting systems to proactively identify and resolve issues/outages.
  • Serve as 24x7 lead for escalating problem resolution with cloud providers.
  • Contribute to the creation and management of operational documentation, including standard operating procedures and incident resolution details.
  • Research and evaluate industry trends to continuously improve infrastructure solutions.

Requirements

  • Experience in designing, developing, and maintaining commercial cloud infrastructure.
  • Strong understanding of cloud technologies and their applications.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Experience with cloud-native solutions and cloud capacity planning.

Working Conditions

  • Incumbent must be willing to work a 40-hour week as determined by the department.
  • Travel within San Francisco may be required.
  • Incumbent may be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.
  • The incumbent must be a resident of the State of California or be willing to relocate within 4 weeks of beginning employment with the City and County of San Francisco.