Assistant Branch Manager

2 weeks ago

Newark, Delaware, United States Provident Bank Full time
Job Title: Assistant Branch Manager - Ironside Newark

Are you a motivated and experienced banking professional looking for a new challenge? We are seeking an Assistant Branch Manager to join our team at our Ironside Newark branch.

Job Summary:

The Assistant Branch Manager will be responsible for the day-to-day operations of the retail branch office, providing supervisory oversight to a team in the achievement of branch objectives. This includes supervising activities, monitoring workflows, and ensuring operational excellence and compliance with policies, procedures, and regulatory standards.

Key Responsibilities:
  • Provide day-to-day team leadership and work direction to ensure effective and efficient delivery of personalized and complex service and advice, activities, and/or solutions while maintaining compliance and regulatory guidelines.
  • Manage the branch and have the ability to run the teller side, platform, and customer escalations.
  • Direct activities in support of established branch sales goals and objectives, coaching all team employees to develop and improve skills to foster a needs-based sales environment.
  • Work in collaboration with all business partners to assist customers and prospects to understand their current and future financial goals.
  • Maintain the operational integrity of the branch, including branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, and teller differences/corrections.
  • Participate in ongoing training and development, pertaining to policy and procedure, regulatory compliance, and skill enhancement for customer service and expansion of relationships.
Requirements:
  • High School Diploma or GED
  • 3 years related experience and/or training
  • Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation, and activities contributing to team success
  • Present a professional and positive image, maintaining composure at all times and clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute
  • Basic proficiency with computers, Microsoft Office Suite, internal CRM
  • Utilization and/or familiarity of digital technologies and applications to maintain own capabilities as well as to coach team to keep pace with current and future business needs
  • Awareness of trends in the local marketplace
  • Ability to react and respond quickly to changes identified
  • Ability to discuss, recommend, close bank products and services based on customer needs
  • Highly organized, ability to focus on details
  • Ability to accurately complete assignments with competing deadlines and manage branch workflow
  • Critical thinking with a focus on detail in order to effectively problem solve and communicate
  • Proven ability to meet sales targets and production goals and coach team members to the same
  • Demonstrate flexibility, adaptability, and initiative
  • Provides exceptional customer service experience to both external and internal customers
  • Demonstrate excellent communication skills
  • Actively listens and responds, both verbally and in writing, in an effective and appropriate manner
  • Sound risk management skills
  • Language skills to mirror community needs within branch geography
Preferred Qualifications:
  • 1-year related management experience (preferred)
  • Prior banking experience preferred
Travel Requirements:

May require travel between Customer sites, Provident Offices, or Branches

Working Conditions:

Retail Banking Branch Areas

Work is mainly performed under general office conditions in a retail-banking establishment. Willing and able to work required overtime. Willing and able to travel to other locations/branches. Must be flexible and demonstrate the ability to adapt to new job locations and reassignments as directed.

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