Biohazard Remediation Team Lead

4 weeks ago

West Hartford, United States Aftermath Services Full time

About Aftermath Services

We are the nation's largest biohazard remediation and trauma cleanup company, with over 60 regional offices and over 100 mobile units across the country. For over 25 years, we have provided professional and compassionate services to more than 35,000 families, communities, and businesses after traumatic events.

Our team of experienced crime scene cleanup professionals is dedicated to lifting the burden of cleanup from those who are grieving after tragedies like suicides, homicides, unattended deaths, infectious disease outbreaks, accidents, or other biohazard situations by providing emergency rapid response 24/7/365.

Job Overview

This is a full-time position that requires a leader who excels in a 'player/coach' dynamic. The successful candidate will perform administrative duties as well as actively participate in bioremediations with the team.

Key Responsibilities

  • Field Work
  • Onsite supervision and active participation in various biohazard remediation projects.
  • Responsible for effectively communicating and selling a tailored scope of work based on a thorough understanding of the client's needs and obtaining sign-off to initiate work.
  • Lead on-site customer interactions with empathy and professionalism, providing high-quality service and ensuring customer satisfaction throughout the biohazard remediation process.
  • Act as the main point of contact for customer complaint resolution, maintaining the highest standard of integrity with a keen focus on resolution and customer satisfaction.
  • Shop Management
  • Appointment Logistics: Coordinate and ensure all necessary resources and personnel are in place for scheduled appointments. Update and review the weekly administrative calendar for task planning and prioritization.
  • Cleanliness: Ensure cleanliness and organization of the shop, truck, and warehouse. Keep the interior and exterior clean, and ensure safety and routine checks/maintenance are done.
  • Shop Walks: Conduct proactive and thorough shop walkthroughs to ensure adherence to company standards and identify areas for improvement.
  • Supply Management: Review inventory and place necessary supply orders to maintain operational readiness. Receive and put away supply orders to maintain an organized and efficient shop environment.
  • Certify Expenses: Ensure all expenses are accurately recorded.

Personnel Management

  • Training and Development: Responsible for ongoing training of sales, processes, procedures, and safety compliance for the team, ensuring the highest service and technical proficiency standards are met while maintaining a safe work environment.
  • Coaching: Conduct one-on-one meetings with team members and provide coaching for professional development, focusing on consultative sales techniques.
  • Timecards: Review and approve team timecards for accurate payroll processing.
  • Accountability/Corrective Actions: Collaborate with Area Manager (AM) and/or HR to administer corrective action forms and hold crucial conversations with Team Members when necessary.

Business Management

  • P&L Review: Analyze Profit and Loss (P&L) statements.
  • Client Management: Review and follow up on your shop's book of business, ensuring timely and effective communication with current and future clients.
  • Lead Generation and Management: Follow up on company resources and community relationships to generate and manage new business opportunities. Review lead funnel performance (Leads to Close) and create actionable plans to improve lead conversion rates.

Basic Qualifications

  • Must be 18 years of age or older.
  • Must have a valid Driver's License and acceptable Motor Vehicle Record.
  • Must reside locally and be able to respond to the shop within one hour of receiving a service call.
  • Must have a minimum of 2 years of supervisory experience. Preferably in biohazard remediation, construction, mitigation, restoration, or a related field.
  • Must have demonstrated leadership experience, preferably in a technical or field service environment.
  • Must possess strong organizational, communication, and problem-solving skills.
  • Must have completed Aftermath's Field Learning Path within 30 days of start, and Supervisor Learning Path within 90 days of start.

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