Customer Support Operations Manager

6 days ago


GondrecourtleChâteau, Grand Est, United States Randstad Full time
About the Role:

Randstad is seeking a skilled Complex Issue Responder to handle escalated customer issues and collaborate with clients to improve operational efficiency and customer satisfaction.

The ideal candidate will have 4+ years of experience in customer service, financial services, or quality assurance, with excellent communication and problem-solving skills.

Key Responsibilities:
  • Handle escalated customer issues and provide feedback on process improvements
  • Collaborate with clients to identify solutions and implement changes
  • Communicate effectively with internal teams to ensure seamless support
Requirements:
  • 4+ years of experience in customer service, financial services, or quality assurance
  • Excellent communication and problem-solving skills
Benefits:
  • Competitive salary: $28-$29 per hour
  • Comprehensive benefits package, including health insurance and 401K contribution


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