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UX Design Manager, Catalog

1 month ago

Irvine, California, United States iHerb Inc. Full time
Job Summary

We are seeking a highly skilled UX Design Manager to lead our Catalog experience team. As a key member of our design organization, you will be responsible for defining the end-to-end shopping funnel and ensuring seamless interaction with our digital products.

You will collaborate closely with cross-functional teams, including Product Management, Development, Marketing, and Customer Support, to deliver user-centric solutions that drive engagement, conversion, and customer satisfaction.

This is a remote role with a preferred location in Southern California, and occasional travel to our Southern California office may be required.

Key Responsibilities
  • Lead, mentor, and inspire a team of UX designers, fostering a collaborative and innovative work environment.
  • Be a player-coach, who can also do hands-on design when needed.
  • Prioritize and execute the overall UX strategy for our e-commerce platforms, ensuring alignment with business goals and customer needs.
  • Assist with research, usability testing, and user journey mapping to gain insights and identify opportunities for improving the user experience.
  • Translate user insights and business requirements into user-centered design solutions, considering user interface design, interaction design, and visual design principles.
  • Collaborate closely with Product Managers and Developers to ensure the successful implementation of design solutions while maintaining a balance between user needs, technical constraints, and business objectives.
  • Collaborate with the design system team, help define guidelines, and standards to ensure a consistent and cohesive user experience across all platforms and touchpoints.
  • Stay up-to-date with industry trends, emerging technologies, and best practices in UX/UI design and e-commerce to drive continuous improvement.
  • Advocate for user-centered design principles throughout the organization, fostering a user-centric mindset and creating a culture of design excellence.
Requirements
  • Bachelor's or Master's degree in Design, Human-Computer Interaction, Information Architecture, or a related field; or equivalent experience.
  • Proven experience with 1-3 years in leading UX/UI design teams, ideally within the e-commerce or digital product space.
  • Strong portfolio showcasing successful mobile UX/UI projects, highlighting your ability to solve complex design challenges and create user-friendly solutions.
  • Proficiency in design tools such as Figma, or similar tools.
  • In-depth knowledge of user-centered design processes, methodologies, and best practices.
  • Excellent communication and presentation skills, with the ability to effectively communicate design concepts and rationale to stakeholders.
  • Strong leadership and team management skills, including the ability to inspire, mentor, and guide a diverse team of designers.
  • Familiarity with front-end development principles and collaboration with development teams.
  • A strategic mindset, with the ability to balance user needs, business goals, and technical constraints.
Preferred Skills
  • Experience working in a global or multicultural e-commerce environment.
  • Knowledge of accessibility standards and guidelines (WCAG) for creating inclusive digital experiences.
  • Experience with data-driven design and A/B testing methodologies.