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Heavy Duty Truck Support Specialist
7 days ago
About Us:
At Kenworth of Louisiana, LLC, we pride ourselves on delivering exceptional service and support to our customers. Our goal is to provide a seamless experience from initial contact to final resolution, ensuring customer satisfaction and loyalty.
Key Responsibilities:
- Customer Communication: Respond to customer inquiries, resolve issues, and provide solutions in a timely and effective manner.
- Service Coordination: Schedule appointments, coordinate repairs, and ensure efficient workflow.
- Estimate Preparation: Prepare accurate estimates for labor and parts, taking into account customer needs and preferences.
- Tech Support: Collaborate with technicians to resolve technical issues and ensure successful repair outcomes.
Qualifications:
- Experience: 5+ years of customer service-related experience.
- Skills: Excellent communication, problem-solving, and organizational skills.
- Education: High school diploma or equivalent required.
Benefits:
We offer a comprehensive benefits package, including competitive salary, health insurance, retirement plan, and paid time off.
