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Housekeeping Operations Manager
1 week ago
We are seeking an experienced Environmental Services Director to join our team at BronxCare Health System. As a key member of our facilities management team, you will be responsible for developing and implementing strategies to enhance patient satisfaction through improved cleanliness and courtesy.
Main Responsibilities:
- Implement evidence-based practices to improve Press Ganey and HCAHPS scores.
- Maintain a safe and healthy work environment, adhering to regulatory requirements.
- Supervise and develop staff, providing coaching and feedback to ensure excellent service delivery.
- Collaborate with department heads and patient care managers to understand customer needs and preferences.
- Analyze data to inform decision-making and drive continuous improvement.
- Develop and maintain policies and procedures to ensure compliance with regulatory requirements.
Qualifications:
- High School Diploma or GED.
- A minimum of five years' experience in hospital environmental services, preferably in a leadership role.
- Proven track record of improving patient satisfaction and quality metrics.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment and adapt to changing priorities.