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Service Consultant
3 weeks ago
VIP Auto LLC seeks a highly skilled and customer-focused Service Writer to join our team. As a key member of our service department, the Service Writer plays a critical role in ensuring exceptional customer experiences while driving sales growth.
- Key Responsibilities:
- Provides personalized vehicle inspection results and repair estimates to customers, highlighting necessary solutions to ensure their vehicles are running safely and efficiently.
- Cultivates strong relationships with customers through effective communication, proactive issue resolution, and transparent explanations of work performed.
- Works closely with technicians and other service staff to deliver timely, high-quality repairs and maintain a clean and organized workspace.
- Consistently meets or exceeds performance metrics, including customer satisfaction scores, sales targets, and adherence to company policies and procedures.
Requirements:
- A minimum of one year of related experience in automotive service, preferably in a service writer or similar role.
- Possess excellent verbal and written communication skills, with the ability to articulate complex technical information to customers in a clear and concise manner.
- Demonstrate a comprehensive understanding of automotive servicing, safety protocols, and industry best practices.
- Hold valid ASE certifications (C1 - Service Consultant) and equipment safety certification.
