Customer Service Representative

5 days ago


Branson, Missouri, United States Branson Career Center Full time

Job Summary:

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We are seeking a highly skilled and friendly Front Desk Agent/Concierge to join our team at Branson Career Center. As a key member of our front desk staff, you will provide exceptional customer service, ensuring that every guest has a memorable experience at our resort.

About the Role:

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This is an exciting opportunity to work in a fast-paced environment where no two days are the same. You will be responsible for delivering top-notch service, answering phones, checking guests in and out, and selling tickets to shows and attractions.

Key Responsibilities:

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  • Guest Service: Register guests, assign rooms, accommodate special requests, and ensure a seamless check-in and check-out process.">
  • Ticket Sales: Sell and book show and attraction tickets for guests' pre-arrival and on-property, earning extra money in commissions.">
  • Administrative Support: Assist with pre-registration, blocking of reservations, and maintaining accurate records.">
  • Cleaning and Organization: Maintain a high level of cleanliness in the Front Desk area and lobby, and file room keys.">
  • Safety and Security: Report all incidents of guest dissatisfaction to the front desk supervisor and handle safety deposit boxes according to property procedure.">
  • Communication: Develop thorough knowledge of all office machines, computers, fax machines, and use proper mail, package, and message handling procedures.">
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Requirements:

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  • Availability: Must have a flexible schedule, and be able to work various shifts, days, and nights, as scheduled by supervisor.">
  • Reliability: Must have reliable transportation.">
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Benefits:

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  • Employee Discounts: Enjoy employee discounts and SPIFs.">
  • Health Insurance: Access to health, dental, vision, life, and RX insurance available after 60 days for FT employees.">
  • Tickets and Attractions: Complimentary tickets to various shows and attractions in the local area.">
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Compensation:

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The estimated salary for this position is $16.00 per hour, plus commissions, making it a great opportunity to earn a competitive income while working in a dynamic environment.

Location:

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This role is based onsite at Branson, MO, providing a unique opportunity to live and work in one of Missouri's most popular tourist destinations.



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