Contact Center Architect in Salesforce and 8x8

3 weeks ago


New York, New York, United States RIT Solutions, Inc. Full time

We are seeking a talented Contact Center Architect in Salesforce and 8x8 to lead our team's efforts in designing and delivering world-class contact center solutions. This role requires a high degree of technical expertise, business acumen, and leadership skills.

About the Position

This is a full-time, remote opportunity based in the USA or Canada. The successful candidate will receive a competitive salary of $140,000 - $200,000 per year, commensurate with experience. Additionally, we offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a generous 401(k) matching program.

Key Responsibilities
  • Develop and execute strategic plans to design and implement contact center solutions that meet client needs and exceed expectations.
  • Lead cross-functional teams to deliver projects on time and within budget.
  • Collaborate with stakeholders to identify opportunities for process improvement and recommend effective solutions.
Qualifications
  • Minimum 7 years of experience in contact center architecture and implementation.
  • Advanced knowledge of Salesforce and 8x8 technology.
  • Proven track record of delivering results-driven solutions and improving customer satisfaction.


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