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Hospitality Ambassador

1 month ago

Aventura, Florida, United States 11 KTCHN GROUP Full time
Job Title: Host/Hostess

About the Role:

We are seeking a friendly and welcoming Host/Hostess to join our team at 11 KTCHN GROUP. As the first point of contact for our guests, you will play a vital role in creating a memorable dining experience from the moment they arrive.

Key Responsibilities:

  • Welcome guests with a warm greeting and friendly demeanor.
  • Manage reservations and communicate wait times effectively.
  • Seat guests promptly and efficiently, considering table availability and server rotations.
  • Keep the lobby area clean, organized, and inviting for guests.
  • Handle phone calls and assist with inquiries and reservation requests.
  • Assist servers and other staff members to ensure smooth operations.
  • Monitor guest flow to maximize seating efficiency and minimize wait times.
  • Provide attentive customer service, addressing guest inquiries and concerns promptly.
  • Maximize tip potential by delivering exceptional service and hospitality.

Requirements:

  • Previous experience as a host/hostess or in a customer service role is beneficial.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and professional in high-pressure situations.
  • Strong organizational skills and attention to detail.
  • Team player mentality with the ability to work collaboratively.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Enthusiasm for providing outstanding service and creating positive guest experiences.
  • Willingness to learn and adapt to new procedures and systems.
  • Dependability and punctuality are essential qualities.

What We Offer:

As a valued member of our team, you will enjoy a range of benefits, including employee discounts, free uniforms, and health insurance. You will also have the opportunity to earn tips through your direct interaction with guests, enhancing your overall compensation.

Join Our Team:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We look forward to welcoming you to our team