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Room Attendant

2 months ago

Charlotte North Carolina, United States Hyatt Place Charlotte AirportTyvol Full time

Job Overview:
Información disponible en español a continuación.


A Room Attendant plays a crucial role in ensuring that guest accommodations are clean, inviting, and well-maintained. This position involves daily servicing of guest rooms in accordance with hotel protocols, including restocking supplies and changing linens while adhering to company standards and safety procedures.

Additionally, this role may require performing 'deep cleaning' tasks within guest rooms as part of routine maintenance.


El Asistente de Habitaciones tiene un papel crucial en asegurar que las habitaciones de los huéspedes estén limpias, acogedoras y bien mantenidas. Esta posición implica el servicio diario de las habitaciones de acuerdo con los protocolos del hotel, incluyendo el reabastecimiento de suministros y el cambio de sábanas, mientras se adhiere a las normas de la empresa y los procedimientos de seguridad.

Además, este rol puede requerir realizar tareas de 'limpieza profunda' dentro de las habitaciones de los huéspedes como parte del mantenimiento rutinario.


Key Responsibilities:

Qualifications:
A high school diploma or equivalent is preferred, along with experience in hospitality or a related field.


This position demands a keen eye for detail and the ability to communicate effectively with guests and team members, both verbally and in writing.

Candidates must convey information and ideas clearly and be able to assess and choose among various options swiftly and accurately.

Ability to work efficiently in high-pressure situations is essential.

Se prefiere un diploma de secundaria o equivalente, junto con experiencia en hospitalidad o un campo relacionado.

Esta posición exige un alto nivel de atención al detalle y la capacidad de comunicarse efectivamente con huéspedes y compañeros de equipo, tanto verbalmente como por escrito.

Los candidatos deben comunicar información e ideas de manera clara y ser capaces de evaluar y elegir entre varias opciones de manera rápida y precisa.

La capacidad de trabajar de manera eficiente en situaciones de alta presión es esencial.

Essential Duties:
Engage with guests and colleagues in a friendly, service-oriented manner.


Maintain consistent attendance in line with company standards as required by the schedule, which may vary based on hotel needs.


Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty (as per brand standards).

Adhere to company policies and regulations at all times to promote safe and efficient hotel operations.

Thoroughly clean and restock the designated number of guest rooms during each shift.

Complete all pre-cleaning tasks, including preparing the housekeeping cart with necessary supplies.

Remove all waste and soiled linens from guest rooms.

Perform additional tasks as assigned by the supervisor or manager.

May require disassembling furniture or items in guest rooms for deep cleaning purposes.


Deep cleaning tasks may include, but are not limited to, changing air conditioning filters, cleaning AC coils, touching up paint on walls and moldings, and repairing scratched furniture.

Mantener un trato cordial y servicial hacia los clientes y entre los empleados.


Presentarse regularmente al trabajo tal como lo establecen las normas de la empresa y según lo exija el programa de trabajo, el cual variará según las necesidades del hotel.

Mostrar una apariencia personal e higiene impecables, lo que incluye usar adecuadamente el uniforme y la placa con el nombre de la persona (basado en normas de marca).

Cumplir con las normas y reglamentaciones de la empresa para asegurar una operación eficiente del hotel.

Limpiar y surtir completamente las habitaciones requeridas durante un turno.


Completar todos los deberes de limpieza previa, incluyendo la preparación del carro de limpieza con los artículos necesarios.

Eliminar todos los desechos y retirar la ropa de cama y otros artículos sucios de las habitaciones.

Llevar a cabo otras tareas según lo asignado por el supervisor o gerente.

Puede ser necesario desmontar muebles o artículos en la habitación de invitados para realizar una limpieza profunda.


Las tareas de limpieza profunda pueden incluir, entre otras, cambiar el filtro de aire acondicionado, limpiar las bobinas de aire acondicionado, retocar la pintura en las paredes y molduras, y reparar muebles rayados.


Property Overview:
Guests can enjoy a comfortable stay at our business hotel located conveniently near the airport.

Our hotel is situated close to major attractions, providing guests with easy access to local amenities.

Our accommodations feature spacious rooms with distinct living and sleeping areas, along with complimentary Wi-Fi access. Notable amenities include an outdoor pool, a 24-hour fitness center, complimentary shuttle service, and on-site dining options.

Company Profile:


As a leader in third-party hotel management, our expanding portfolio includes numerous hotels across various locations, representing a range of top international lodging brands and luxury accommodations.

Our team members worldwide are dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires everyone to excel.

Discover a world of opportunities with our company.

Employee Benefits:
Following an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

Now offering Daily Pay; inquire for more details.

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan