Logistics Coordinator

6 days ago

Cleveland, Ohio, United States Waste Pro USA Full time

Job Summary:

The Waste Pro USA Operations Manager is responsible for overseeing the day-to-day operations of the transportation, hauling, and support operations. This includes ensuring superior customer service and the safe and efficient hauling of refuse without contamination of air, land, or water.

Key Responsibilities:

  • Formulate and manage operating metrics while diagnosing and improving processes, procedures, operational, and customer service performance.
  • Participate in the development of Divisional/District Operational budgets and follow best practices in measuring and monitoring.
  • Ensure thorough root cause investigations for all incidents/injuries and follow up with needed training, discipline, retraining, and reporting.
  • Participate regularly in review of Operations department, including assisting with selection, coaching, employee discipline, performance evaluation, and training.
  • Provide input into termination, compensation, bonus eligibility, and promotion decisions.
  • Formulate both short-term and long-term goals and action plans in conjunction with the Division/District Manager(s), Facility Manager, and RVP.
  • Participate in regular P&L reviews to ensure that budgets are met; programs are developed and in place for appropriate resource allocation, equipment utilization, equipment maintenance, and controlled use of labor and material costs.
  • Interact with local city, municipal, and county agencies to enhance business relationships, promote community involvement, and ensure customer satisfaction.
  • Work with functional groups to resolve employee relations issues, build rapport, and champion team spirit.
  • Assist with development, implementation, and coordination of safety programs for the Division/District, and monitor work processes, procedures, and expenses required to drive team performance, achievement goals, while proactively working to reduce risk.
  • Conduct monthly or bi-monthly route observations to confirm compliance with high standards of customer satisfaction and in compliance with Fed, State, and Local Regulations/contracts.
  • Monitor routing information required to maintain the most efficient use of vehicles, equipment, and personnel. Close daily routes.
  • Consult with municipal officials and community groups to foster key client relationships and business partnerships.
  • Monitor DOT, OSHA, and ensure regulatory compliance.
  • Serve as a liaison with the HR and Safety Departments to develop and implement technical and non-technical training.
  • Provide oversight for all operational safety-related training and mentor field operational supervisors in safety processes.
  • Respond to critical incidents at any time of day or night.
  • Analyze work and seasonal demand on a daily basis to determine appropriate staffing levels and task execution. Maintain an overall positive attitude toward leaders, colleagues, direct reports, and customers.

Additional Responsibilities:

  • Employees in this job classification must attend and participate in corporation-sponsored training courses as assigned.
  • Employees in this job classification are responsible for keeping up to date on current technology, as job-appropriate, being used by Waste Pro USA.
  • Any additional job duties that may be assigned by the Supervisor.

Work Environment:

The normal setting for this job is carried out in office, field, and maintenance facilities.

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