Player Club Support Staff
1 week ago
Job Overview:
The Santa Ana Star Casino Hotel is looking for a detail-oriented and organized Player Club Support Staff member to join our team. The successful candidate will be responsible for providing exceptional customer service, handling administrative tasks, and assisting in special events and promotions.
Main Responsibilities:
- Provide general information about casino amenities and services, including hours of operation, event room locations, and contact information.
- Answer internal and external phone calls, transfer calls to departments, and assist guests with their queries.
- Handle transactions with guests, process memberships, coupons, drawing tickets, box office revenue, and receipts.
- Assist in all special events and promotions.
Requirements:
- Possess excellent verbal communication and interpersonal skills.
- Have a positive, team player attitude with guests and co-workers.
- Be able to work independently and exercise good judgment in handling a variety of situations.
- Strong numerical or statistical aptitude and strong mathematical skills.
Estimated Salary: $48,000 - $65,000 per year, depending on experience.
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