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Patient Service Representative

1 month ago

Grayslake, Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Northwestern Medicine. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients and guests.

Key Responsibilities
  • Communicate effectively with patients and guests, including greeting them upon arrival and confirming their identity.
  • Complete check-in and check-out functions as directed.
  • Update patient identification and demographic/insurance information as needed.
  • Collect co-payments, past due balances, and point of service payments.
  • Post payments and process billing information.
  • Keep the waiting area clean and comfortable.
  • Inform patients of any delays or changes in appointment status.
  • Schedule appointments as necessary.
Requirements
  • High school diploma or equivalent required.
  • Zero to two years of experience in a customer service position preferred.
What We Offer

Northwestern Medicine is an affirmative action/equal opportunity employer and offers a competitive benefits package, including tuition reimbursement and loan forgiveness. We are committed to providing a positive and inclusive work environment that values diversity and promotes professional growth.