Customer Experience Representative
6 days ago
- Selling Dr. Martens' brand footwear, apparel, and accessories to customers
- Achieving personal sales goals and Key Performance (KPI) targets set by Store Manager
- Delivering exceptional customer service by greeting store customers, offering product and brand knowledge, and helping to ensure and maximize sell-through
- Processing sales transactions accurately and promptly, meeting cash register systems requirements
- Organizing and maintaining merchandise to meet Brand Marketing guidelines and enhance product appeal
- Previous retail sales experience, preferably in footwear or fashion apparel
- Experience in contributing to business goals and Key Performance Indicators (KPI) in a team environment, preferably in retail
- Excellent interpersonal skills and ability to communicate clearly and professionally in a team environment
- Demonstrated understanding of basic math, including ability to calculate percentages required and ability to count back change
- Proficient in MS Office programs, retail/register systems, web-based programs, and computerized inventory systems preferred
- Competitive hourly rate: $17.66 per hour
- Employee discount of 65% off footwear and 50% on accessories
- Rock the latest style with our seasonal pairs
- Transit and parking flexible spending accounts
- PTO and Sick Time
- Our Employee Assistance Program - for when times might get tough
- 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
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