Customer Experience Representative

6 days ago


Marysville, Washington, United States AIRWAIR INTL. LTD Full time
Responsibilities
  • Selling Dr. Martens' brand footwear, apparel, and accessories to customers
  • Achieving personal sales goals and Key Performance (KPI) targets set by Store Manager
  • Delivering exceptional customer service by greeting store customers, offering product and brand knowledge, and helping to ensure and maximize sell-through
  • Processing sales transactions accurately and promptly, meeting cash register systems requirements
  • Organizing and maintaining merchandise to meet Brand Marketing guidelines and enhance product appeal
Requirements
  • Previous retail sales experience, preferably in footwear or fashion apparel
  • Experience in contributing to business goals and Key Performance Indicators (KPI) in a team environment, preferably in retail
  • Excellent interpersonal skills and ability to communicate clearly and professionally in a team environment
  • Demonstrated understanding of basic math, including ability to calculate percentages required and ability to count back change
  • Proficient in MS Office programs, retail/register systems, web-based programs, and computerized inventory systems preferred
What We Offer
  • Competitive hourly rate: $17.66 per hour
  • Employee discount of 65% off footwear and 50% on accessories
  • Rock the latest style with our seasonal pairs
  • Transit and parking flexible spending accounts
  • PTO and Sick Time
  • Our Employee Assistance Program - for when times might get tough
  • 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match


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