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Customer Service Director
2 months ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at McLarty Daniel Chrysler Dodge Jeep RAM FIAT of Springdale. As a key member of our dealership, you will be responsible for overseeing the customer service department, ensuring our customers receive outstanding service, and assisting our team of service advisors to achieve customer service goals.
Key Responsibilities- Develop and Implement Customer Service Strategies: Create and execute customer service policies and procedures to drive customer satisfaction and loyalty.
- Lead Customer Service Team: Train, mentor, and evaluate customer service representatives to enhance their skills and performance, ensuring they provide exceptional service to our customers.
- Monitor and Analyze Customer Service Metrics: Track and analyze customer service metrics to identify areas for improvement and implement changes to enhance the customer experience.
- Collaborate with Other Departments: Work closely with other departments to ensure seamless customer experiences and achieve business objectives.
- Represent the Dealership: Maintain a positive and professional demeanor, representing the dealership's values and mission to our customers and stakeholders.
- Proven Experience: Proven experience as a Customer Service Manager or similar role in a dealership or retail environment.
- Leadership and Team Management Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Ability to Handle Challenging Situations: Ability to handle challenging situations with patience and professionalism, ensuring a positive outcome for the customer and the dealership.
- Proficient in Customer Service Software: Proficient in using customer service software and tools to manage customer interactions and improve service delivery.
- Education and Certifications: High school diploma or equivalent; additional qualifications in management or a related field are a plus.
- Competitive Salary and Benefits: Competitive salary and benefits package, including opportunities for career growth and advancement.
- Supportive Work Environment: A supportive and dynamic work environment, with a focus on employee development and well-being.
- Employee Discounts: Employee discounts on vehicles and services, as well as other perks and benefits.
