Cannabis Guide Position
3 weeks ago
Estimated salary: $40,000 - $60,000 per year.
We are seeking a skilled Cannabis Guide to join our team at Parallel in Bradenton, Florida. As a Cannabis Guide, you will provide expert knowledge and exceptional customer service to patients and customers in our retail locations.
Key Responsibilities:
- Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport using established customer service model.
- Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
- Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
- Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
- Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
- Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
- Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
- Maintain the cleanliness of the store on a daily basis.
Please note that this role requires flexibility regarding work schedule, including evenings, weekends, and holidays.
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