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Lead Patient Registration Specialist

2 months ago

Orange, California, United States University Of California Irvine Full time

Position Overview:

UCI Health represents the clinical division of the University of California, Irvine, and stands as the sole academic health system within Orange County. UCI Health encompasses its primary facility, UCI Medical Center, a 459-bed acute care hospital located in Orange, California, alongside four additional hospitals and affiliated healthcare providers within the UCI Health Community Network across Orange and Los Angeles counties, as well as various outpatient care centers throughout the area. Recognized among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center offers specialized tertiary and quaternary care and is home to Orange County’s exclusive National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program, and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, along with a gold-level geriatric emergency department and regional burn center. UCI Health caters to a population of nearly 4 million individuals in Orange County, western Riverside County, and southeastern Los Angeles County.

Key Responsibilities:

The incumbent will execute all necessary functions to register patients, secure required authorizations, confirm the patient has a funding source for services, and arrange surgical appointments. The role involves addressing patient inquiries and resolving any identified concerns.

Qualifications:

Compensation and Benefits:

We provide a comprehensive array of benefits designed to enhance the experience of working at UCI. These benefits may include medical insurance, paid sick leave, vacation time, retirement savings plans, and access to various discounts and perks. For more information regarding our compensation practices and benefits, please refer to the relevant links.

Essential Qualifications:

  • Prior experience with patient registration and scheduling systems.
  • Possession of the skills, knowledge, and abilities necessary for successful job performance.
  • General understanding of medical terminology.
  • Demonstrated customer service skills relevant to the position.
  • Willingness to travel to off-site healthcare practices.
  • A minimum of one (1) year of recent experience (within the last two (2) years) in patient registration at a hospital or clinic, as a Medical Assistant, or in medical billing.
  • Basic knowledge of ICD9 and CPT coding.
  • Excellent written and verbal communication skills in English.
  • Proficient in the use of MS Office applications.
  • Ability to work weekends, holidays, and evenings as required.
  • Capacity to maintain an appropriate work pace in relation to workload.
  • Aptitude for interpreting and understanding various medical insurance plans and making accurate coverage determinations.
  • Ability to establish and maintain effective working relationships across the healthcare system.

Preferred Qualifications:

  • Familiarity with university and medical center organizational structures, policies, procedures, and documentation.
  • Knowledge of Joint Commission standards.
  • Experience with Epic systems.
  • Demonstrated experience with the authorization process and surgical scheduling.
  • Bilingual proficiency in English and Spanish.

Employment Conditions:

The University of California, Irvine (UCI) is dedicated to ensuring a safe and healthy environment for the entire UCI community. As part of this commitment, all candidates who accept an employment offer must comply with the following conditions:

  • Background Check and Live Scan.
  • Legal Right to Work in the United States.
  • Compliance with Vaccination Policies.
  • Adherence to Smoking and Tobacco Policy.
  • Commitment to a Drug-Free Environment.

Additional conditions may apply, some of which depend on specific business unit or job requirements.

  • California Child Abuse and Neglect Reporting Act compliance.
  • E-Verify participation.
  • Pre-Placement Health Evaluation.

Equal Opportunity Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories as outlined by UC nondiscrimination policy. We are committed to attracting and retaining a diverse workforce while honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request.