Dental Treatment Plan Coordinator

4 weeks ago

Miami, Florida, United States Miami Beach Medical Group Full time
Job Summary

The Dental Treatment Plan Coordinator will be responsible for greeting patients, activating patient files, and moving patients through a pre-determined schedule of appointments. This role requires a high commitment to service excellence and facilitating all patient healthcare needs.

Key Responsibilities
  • Answer calls following company scripts and adhere to telephone etiquette.
  • Ensure all calls are followed up and/or returned before the end of each workday.
  • Direct patients throughout the center and conduct all activities in a polite, courteous, and professional manner.
  • Promote and reinforce patient-centered medical home concepts with patients and staff.
  • Verify patients' health insurance for eligibility and check in/out patients in a timely manner.
  • Request in-network referrals as ordered by the primary care physician upon checkout.
  • Scan patient documents, such as patient registration forms, insurance cards, and identification cards, in the Electronic Health Record.
  • Schedule patient appointments as needed and sort and distribute faxes.
  • Collect patient payments and ensure payments are properly recorded and processed.
  • Prepare patient co-pays for the Billing Department and balance receipts for deposit.
  • Maintain a clean and organized work area and comply with HIPAA regulations.
  • Verify and update patient demographic information on all encounters and prepare the transportation list for the next workday.
  • Confirm appointments for the following workday and call patients who did not show up for their appointments to reschedule.
  • Assist with HEDIS processes and procedures and perform other duties as assigned.
Requirements
  • High School Diploma or equivalent
  • Bi-lingual English/Spanish preferred; must be able to read, write, and speak English
  • Basic computer knowledge: MS Word and MS Excel, internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.
  • Excellent and strong people skills; independent decision-making and customer service-oriented.
  • Receptionist/clerical experience required; healthcare environment preferred

Skills:

  • Basic computer skills to recognize and understand our appointment system
  • Excellent communication, customer service, and telephone skills
  • Cheerful, pleasant, knowledgeable, and professional demeanor; must always display a smile
  • Strong organizational skills and ability to multitask effectively
  • Detail-oriented and able to work efficiently in a stressful environment
  • Strong sense of teamwork and able to manage high volumes of interpersonal relationships with tact and diplomacy
  • Able to work independently and relate well with all levels of individuals within the organization
  • Able to respect and maintain patient confidentiality
  • Able to follow policies, procedures, work flexible schedules, and locations
  • Able to work with the Practice Management and/or Electronic Health Record System

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