Provisioning Specialist

1 week ago

Sandy, United States NICE Systems, Inc. Full time
About the Role

We are seeking a highly skilled Provisioning Specialist to join our team at NICE Systems, Inc. As a key member of our provisioning team, you will be responsible for initiating and completing orders for inbound number services to our NICE CX network.

Key Responsibilities
  • Manage move, add, change, and disconnection orders (MACDs) within queues, ensuring timely completion and accuracy.
  • Document all activities related to MACDs in our order queuing systems.
  • Efficiently handle routine and escalated orders, prioritizing tasks to meet published service level agreements (SLAs).
  • Participate in customer go-live activities, including hot-cut activities, carrier engagement, and rerouting as needed.
  • Communicate clearly and effectively with team members, customers, and sales partners, both verbally and in writing.
  • Respond to emails and inquiries, resolving discrepancies and technical questions within the limits of CPNI rules.
  • Perform a variety of tasks in Provisioning or other departments as dictated by management.
  • Attend meetings and training as required, and back up other team members during absences.
Requirements
  • High school diploma or equivalent.
  • Minimum of 1 year provisioning inbound number services or 1 year of customer service experience.
  • Demonstrated ability to work within published SLAs and meet deadlines.
  • Effective planning and organizational skills.
  • Detail-oriented and strong verbal and written communication skills.
  • Competency serving in a team environment.
  • Proven ability to work under pressure, handling escalated order requests.
About NICE Systems, Inc.

NICE Systems, Inc. is a leading provider of software products used by 25,000+ global businesses, including 85 of the Fortune 100 corporations. Our software manages more than 120 million customer interactions and monitors 3+ billion financial transactions daily. We are an innovation powerhouse that excels in AI, cloud, and digital, consistently recognized as the market leader in our domains. We are proud to be an equal opportunity employer, committed to diversity and inclusion.

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