Director, US Parts
1 month ago
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. We are seeking a highly skilled and experienced professional to lead our US Parts and Repair Center team.
About the RoleThis is a key leadership position that will be responsible for implementing the service strategy and driving service growth at the respective unit level. The successful candidate will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources.
Key Responsibilities- Create and drive implementation of service strategy as a member of the management team.
- Ensure that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
- Drive, implement, report, and monitor performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
- Invest in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction.
- Bachelor's of Science or Bachelor's of Arts required.
- Minimum of 8 years' experience of a cross-functional nature in the following disciplines: General Management, Service Management, Logistics.
- MBA preferred.
- Experience in process improvement and/or project management as it relates to high-transaction processes.
- Knowledge of ERP systems, contact center tools, and standard PC office tools.
- Technical knowledge of software, electronics, and mechanical engineering as related to Measurement & Analytics products and services.
- Experience in dealing with both technical and non-technical problem-solving.
- Knowledge of SAP, SFDC, project management, Customer Care process.
- Experience in SCM/Inventory planning & management and logistics particularly as it relates to aftermarket spare parts.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
ABB is a leading global technology company that enables the optimization of industrial processes by providing and analyzing data collected from sensing and smart measurement devices. We value people from different backgrounds and are committed to diversity, inclusion, and equal opportunities. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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