Marketing Assistant
2 weeks ago
We are seeking a detail-oriented and customer-focused individual to join our team as an Online Retail Marketing Assistant. This role will support our retail website, ensuring a smooth and positive experience for our customers.
Key Responsibilities- Validate accuracy of order information transmitted from the website to our database.
- Manually create shipments in Salesforce Order Management.
- Update order status when orders are ready to ship and collect payment.
- Update tracking numbers on orders once they ship.
- Talk directly with customers via phone and web chat to resolve order issues.
- Assist customers with cancellations and returns.
- Verify successful payment capture and sales tax.
- Assist the finance department with Stripe and Avalara reporting.
- Bachelor's degree in business or a related field preferred.
- 2+ years' experience with Salesforce Order Management and/or Salesforce Commerce Cloud.
- 1+ years' customer service experience required.
- Experience in accounting preferred.
- Experience with Stripe and Avalara preferred.
- Experience with our database preferred.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company match.
- 9 paid holidays and company-paid STD/LTD.
- A company-wide bonus plan.
- Paid parental leave.
- A generous paid time off package.
- Tuition and professional development assistance.
- A complete wellness program.
Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame-resistant clothing and uniforms through managed apparel programs, driven by over 40 years of experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that our employees are the key to our success, and we have been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas.
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Marketing Coordinator Assistant
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