Optician Specialist

5 days ago

Lake Forest, California, United States VSP Global Full time

Job Summary

The Optician role at VSP Global is a key position in our team, responsible for helping customers find the perfect eyeglasses and contact lenses that meet their unique needs. As an Optician, you will provide exceptional customer service, foster customer retention, and promote outstanding patient satisfaction.

Key Responsibilities

  • Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations for eyewear needs following the prescription given by their optometrist.
  • Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction.
  • Assist customers in the selection of frames and coordinate frames with optical measurements and prescription.
  • Recommend specific lenses, lens coatings, and frames to suit customer needs, occupation, habits, and facial features.
  • Take measurements, assist patients with adjustments and/or troubleshooting, and dispensing eyewear.
  • Ensure correct pricing and realistic delivery time quotes to patients.
  • Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.
  • Clean and merchandise displays daily, displaying effective merchandise at all times.
  • Assist with insurance billing and processing orders.
  • Document all patient communication in patient records within practice software systems.
  • Work on special projects, cross-train in different departments, and perform other related duties assigned or requested.

Requirements

  • One to two years of experience in a related field.
  • If required by state: Applicable state licensure or certification by a nationally-recognized optician association as an optician.
  • Working knowledge of MS Office package.
  • Demonstrated ability to successfully perform multiple tasks in a fast-paced environment.
  • Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
  • Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made.
  • Excellent interpersonal and rapport-building skills.
  • Ability to ask appropriate and relevant questions to identify customer needs.
  • Proven problem-solving, negotiations, and decision-making skills.
  • Ability to use appropriate discretion and judgment in applying customer/call handling guidelines.
  • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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