Branch Manager

We are seeking a highly skilled and experienced Branch Manager to lead our National Branch Network team. As a key member of our Consumer, Small and Business Banking division, you will be responsible for driving business growth, developing and executing strategies to enhance customer engagement, and fostering a culture of excellence within the team.

• Coach, develop, and build a high-performing team to execute on business strategies, achieve results, and drive growth of the business.
• Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives.
• Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
• Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
• Mentor and guide talent development of direct reports and assist in hiring talent.

• 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2+ years of leadership experience.
• Management experience including hiring, coaching, and developing direct reports.
• Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success.
• Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
• Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.

• Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
• Experience building and maintaining effective relationships with customers, internal partners, and within the community.
• Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
• Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
• Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention.

We offer a comprehensive benefits package, including health benefits, 401(k) plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance. We also offer parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.