Retail Systems Operations Manager

1 week ago


Gardena, California, United States WSS Foot Locker Full time
About WSS

WSS is the premier footwear retailer in the U.S., doing business in neighborhood-based stores. Our large store format showcases thousands of styles from top brands, offering an amazing value to our customers.

Job Overview

The Retail Systems Operations Manager will support the execution of IT strategies tailored to drive growth and profitability in retail stores. This role represents all focus areas within the Aptos ecosystem, ensuring efficient business operations.

Key Responsibilities:
  • Collaborate with business stakeholders to understand opportunities and build requirements for process improvement.
  • Manage daily tasks and processes within Aptos to support business operations.
  • Ensure timely resolution of open Aptos tickets, including software and hardware issues.
  • Administer user access and permissions.
  • Document processes, application flows, and define requirements for existing and new functionality.
  • Act as a troubleshooting resource to document and escalate issues.
  • Provide clear and timely communication to internal and external stakeholders.
  • Offer end-user support and training as needed.
  • Manage testing and quality assurance for all upgrades and changes.
  • Manage alerts, segmentation, and data ingestion from 3rd party resources.
  • Participate in quarterly audit reviews.
Experience Requirements:
  • 1 year experience with Aptos ERP or similar, including Merchandising, Planning, and CRM.
  • 1 year experience as a Systems Analyst or equivalent in a customer-facing role.
  • Basic Microsoft SQL proficiency is required.
  • Ability to triage and escalate issues pertaining to service interruption outages.
  • Strong understanding of retail store operations, merchandising, and customer service principles.
  • Must be available on weekends to support retail store teams.
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Participated in vendor quality assurance testing for upgrades, enhancements, and bug fixes.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic retail environment.
Compensation

$85,000 - $105,000 per year, based on location and experience.



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