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Infrastructure Systems Engineer
2 months ago
Full Time
Position Overview:
The Infrastructure Systems Engineer is responsible for overseeing and supporting the Windows Server and Virtualization-based Microarchitecture Workbench (VMW) ecosystem, which includes both physical and virtual server environments.
This position involves monitoring server performance to ensure optimal functionality and that all backup processes are executed successfully.
Educational Requirements:
Associate's degree in Information Technology or a vocational/technical qualification in a related discipline.
Certifications:
Preferred certifications include Microsoft, IT Infrastructure Library (ITIL), and Computing Technology Industry Association (CompTIA) (A+, Network +, Security +, etc.).
Experience:
A minimum of 3 years of relevant experience, including roles in Tier II/III support and operations.
Skills and Competencies:
Proven expertise in Microsoft management and operational tools such as Active Directory, GPO, DNS, DHCP, Certificate Authority, Azure AD, ADFS, IIS, etc.
Proficient in mobile-device management (MDM) platforms (Intune, WorkspaceOne) to support a rapidly evolving mobile workforce.Capable of configuring, maintaining, and enhancing enterprise monitoring systems (SolarWinds, VMware vRealize Operations (vROps), Paessler Router Traffic Grapher (PRTG), etc.).
Strong interpersonal, written, and verbal communication skills. Ability to document systems, procedures, and protocols comprehensively, while providing technical analysis and recommendations. Knowledge of scripting protocols and troubleshooting virtual desktop issues from both user and application perspectives. Familiarity with file shares and associated protocols, as well as backup and recovery systems.Key Responsibilities:
Install, configure, maintain, manage, and troubleshoot MS Windows Server environments/applications hosted on Windows Servers. Ensure that operating environments are correctly configured and functioning with specified network backup and storage components.
Conduct daily system monitoring to verify the integrity and availability of all systems, hardware, server, and storage resources by reviewing key processes and system/application logs.
Regularly apply and upgrade OS patches, administrative tools, and utilities.Develop, maintain, and enforce server policies/procedures while creating instructions for software installations on host servers to promote secure computing practices.
Provide technical oversight and consultation as necessary. Configure and deploy mobile devices according to end-user requirements.Deliver Tier III technical support for all enterprise systems, including but not limited to:
Active Directory, Exchange, O365, and Azure.
Decision-Making Authority:
Exercise independent judgment in resolving non-routine issues under general supervision.
Collaborative Relationships:
Coordinate activities with others (does not include direct supervision). Engage with internal and external customers through various communication methods.
Collaborate with other healthcare professionals and staff, frequently interacting with individuals at the Director level or above.Additional Information:
This document outlines the essential functions of the role and the physical demands required to perform the job.
This compilation of essential functions and physical demands is not exhaustive and does not preclude the assignment of additional duties.
