Financial Services Delivery Specialist
1 week ago
Company Overview:
COCCKEY is a leading provider of enterprise processing solutions to financial institutions in the northeastern United States. With a commitment to innovation and top-quality support, we have earned recognition as a Top Workplace in Connecticut and a National Great Place to Work.
Job Summary:
We are seeking an experienced Client Services Manager to join our team. As a key member of our conversion efforts, you will be responsible for supporting, guiding, and training direct reporting employees. Your expertise in converting clients to our products and services will drive business growth and customer satisfaction.
Key Responsibilities:
- Coordinate all aspects of client conversions targeting satisfaction of Mission Excellence goals.
- Information gathering of various conversion aspects.
- Coordinates communication between client and other COCC departments.
- Works with financial institution to determine COCC contact management designations.
- Assists with completion of data analysis and review during pre-conversion, mock, and conversion periods, including report review.
- Provides applicable support and training to converting financial institutions.
What You'll Bring:
- Bachelor's degree preferred; 5+ years' experience in financial services industry.
- Prior conversion experience and supervisory/management experience preferred.
Salary and Benefits:
Our competitive salary range is $91,800 - $142,800 per year, accompanied by a generous package of benefits, including a hybrid schedule, customized training plan, and on-site fitness center.
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